We want you to have a perfect Pig & Pilgrim. If anything's not right with your purchase when you receive it please let us know. We will work with you to come to a solution around whatever's wrong, including replacing all or part of your BBQ or offering a full or partial refund, depending on the issue. The frame, hand wheel, grill and wheels are all under warranty protection for 12 months. Please note this does not extend to normal wear and tear, damage that has been caused by uses outside what is recommended, or small blemishes.

The warranty does not cover  surface rust or oxidization, which can occur due to exposure to high temperatures, excessive humidity, chlorine, industrial fumes, chemicals, fertilizers, pesticides, salt, or saltwater. Our products have been extensively tested and are designed for domestic use only. Commercial use will void the warranty.

All Parrilla returns will need to be pack in a box and/or secured to a pallet/skid for collection by courier.

We love our customers and will always work with you to make sure you have the best charcoal BBQ experience possible.